Frequently Asked Questions

Accessing the Online Platform

Q: How do I log into the online event?

A: Step 1: You will receive an email from FiVitafoods@expoplatform.com with your username and activation link to enter the Fi & Vitafoods Asia Online Event Platform*

Step 2: Once you’ve clicked on the activation link, you will be asked to create your password

Step 3: Log in and start enjoying the platform!

Q: I’m having trouble with the platform, who can I contact?

A: Please contact our Fi & Vitafoods Asia team during 09.00 – 18.00 hrs. (GMT+7), and we will be happy to help: 
For Fi Asia: Ms. Suchawadee through e- mail: Suchawadee.L@informa.com
For Vitafoods Asia: Vitafoodscs@informa.com

Company Profile and Products

Q: What is the difference between company admin role and team member role.

A: the admin can upload products and update profile of the company, view the company dashboard vice versa. The team members can access a personal profile, but not update the company profile.

Q: How to update the company name and contact information?

A: You can only do this as an Admin Team Member. Go to the Company Profile and there you can edit the details. To change your company name, please contact us via email to: Suchawadee.L@informa.com.

Q: How to update my company profile?

A: As an Admin Member, you can edit your company profile and products page. Go to your Company Profile in the top right-hand corner, and once you click on Edit Profile, you can add your company logo, company description, company contact details and add products including adding new team members.

Q: How many products can I upload?

A: The product limitation is depending on your package. The company admin can add products directly and can see the product limitation on the product page. If you need to add more products, please contact your admin to explore the upgrade options.

Q: I am the company admin, how do I add my team members?

A: the company admin is able to add team members on the team member menu. Please click on the top right corner where you can see your profile picture/company logo and click team member then please add details of team member. And after being registered, your team member will receive an email to login to the platform.

Personal Profile

Q: I am the company admin, how do I switch from my personal profile from the company profile and vice versa?

A: At any time, you can switch between your company and personal profile. Click on the top right corner where you can see your profile picture/company logo to toggle between both.

E-Badge

Q: Where can I find my badge for the event?

A: Once logged in, you can access your badge via the desktop (to be add link) or mobile app. On the desktop you can find it under Profile and in the mobile app (to be add link) you can find it on the home screen. Please note that the Print badge functionality is only available for the in-person event.

Networking

Q: When can I see the Attendees?

A: The Attendee List will go live on 13 June. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person event.

Q: Can I contact other exhibitors on the platform?

A: Yes, you can go to an exhibitor's company profile and send a message directly to the company, or select a team member to send a message.

Messaging & Meetings

Q: How do I send a message to an attendee?

A: If you would like to message an attendee, you can either click on their profile, or click on the messages at their contact card to see the messaging option.

Q: How do I send a meeting request to an attendee?

A: To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to pre-schedule a meeting.

Q: How many meeting requests can I send?

A: You can send an unlimited number of meeting requests.

Platform Features

Q: Can I view the conference on demand?

A: Yes! All webinars are available to all registrants via our virtual event platform. For any content taking place on-site, this will be captured and made available after the in-person event via the online platform. You can take a look at all agenda on offer via the ‘Agenda’ tab.

Analytics

Q: Can I see who has viewed my profile?

A: Yes, you will be able to see who has viewed your profile on your dashboard. If you are the company admin, you will also be able to see who has viewed your company profile.