Frequently Asked Questions

Accessing the Online Platform

Q: How do I log into the online event?

A: Step 1: You will receive an email from fiasia@expoplatform.com with your username and activation link to enter the Fi Asia Online Event Platform*

Step 2: Once you’ve clicked on the activation link, you will be asked to create your password

Step 3: Log in and start enjoying the platform!

Q: I’m having trouble with the platform, who can I contact?

A: Please contact our Fi Asia conscious team during 09.00 – 18.00 hrs. (GMT+7), and we will be happy to help. You can reach Ms. Suchawadee through e- mail: Suchawadee.L@informa.com

My profile

Q: How do I update my profile

A: Once you login to your profile, you’ll be able to add information to your profile. Your name, company and job title will be included automatically from your registration. You can also upload a personal profile picture. We highly recommend choosing the product categories you’re interested in for the virtual event, to allow for effective networking.

E-Badge

Q: Where can I find my badge for the event?

A: Once logged in, you can access your badge via the desktop (to be add link) or mobile app. On the desktop you can find it under Profile and in the mobile app (to be add link) you can find it on the home screen.

Please note that the Print badge functionality is only available for the in-person event.

Networking

Q: When can I see the Attendees?

A: The Attendee List will go live on 13 June. You can view the attendee list from your dashboard. From this point, you will be able to contact attendees and arrange meetings either online or in-person event.

Q: What time does the online event run?

A: The online event will run Mon-Fri from 06:00-22:00 GMT +7. You do not need to be available for the whole duration, this is to cater for the various time zones of attendees. Please make sure to update your agenda with the times that you are available.

Messaging & Meetings

Q: How do I send a message to an exhibitor?

A: If you would like to message, you can either click on their company profile, product page or click on the messages at their contact card to see the messaging option.

Q: How do I send a meeting request to an exhibitor?

A: To send a meeting invite, you can either click on their profile, or click on the calendar icon on their contact card to pre-schedule a meeting.

Q: How many meeting requests can I send?

A: You can send an unlimited number of meeting requests.

Q: How will I know if an exhibitor has received my invitation for a meeting?

A: Go to My Profile tab and then My Meetings, and within this tab you will be able to see the status of all your meetings.

Platform Features

Q: Can I view the conference on demand?

A: Yes! All webinars are available to all registrants via our virtual event platform. For any content taking place on-site, this will be captured and made available after the in-person event via the online platform. You can take a look at all agenda on offer via the ‘Agenda’ tab.

Analytics

Q: Can I see who has viewed my profile?

A: Yes, you will be able to see who has viewed your profile on your dashboard.